Packages are generally shipped within 2 days after receipt of payment and are shipped via UPS or USPS with tracking (depending on size). Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Some orders, which may include smaller products combined with larger items such as vehicle consoles and partitions may ship separately in two shipments. This is done to insure no damages incur to your order and because we ship consoles and partitions direct to you from the manufacturer or one of our stocking distributors.
We are able to offer our customers products and equipment from a large list of vendors and manufacturers. We accomplish this by teaming up with those manufacturers directly as well as working closely with their authorized stocking distributors across the US. This allows us to ship products much faster (which sometimes have "build-times") and cheaper by selecting a shipping location closest to you.
Rest assured, all of your products are backed by a satisfaction guarantee and manufacturers warranty.
We want you to be completely happy with your Midwest911, Inc order. If for any reason you are not satisfied, we will gladly accept your timely return of unopened or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
Sales of custom build items are final.
Any cancellation occurring after a custom product has been sent for build-out/production are subject to a 25% restocking fee. Any cancellation occurring after the product has shipped are subject to a 25% restocking fee and will be refunded less shipping costs. Defective, shipping damaged or misprinted items will be replaced at no charge. Once returned items are received they will be inspected and any refunds will be issued either electronically or by check issuance within 30 days.
Should any merchandise arrive damaged, please retain all packing materials. Since all of our shipments are insured through UPS, FedEx or USPS, the shipping company may require evidence of the damage in order to pay any claim. Please contact our Customer Support Team within 24 hours of receiving your package with damaged merchandise and we will instruct you on the next steps.
If the shipment arrives with heavy visible damage, DO NOT SIGN to accept the package. Contact Midwest911, Inc immediately at 1-800-858-0083 or email@example.com.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Keep the following return policies in mind: (i) all items must be returned in new, unused condition, and will undergo quality checks. All product packaging materials--including boxes, manuals, warranty cards, instructions, tags, and any other materials in the original shipment--must be returned with your returned item(s), (ii) our return policy is subject to each Manufacturer-Partner's individual return policy, which my vary from the Midwest911, Inc policy, in which case, the Manufacturer-Partner's policy prevails, and, (iii) we do not cover postage expense on returned items unless there are special circumstances which qualify for return postage covered by Midwest911, Inc.
Custom manufactured products, unless defective, are not eligible for returns or refunds, but may be exchanged for in-store credit at the discretion of Midwest911, Inc staff. Closeout, clearance or used/refurbished products are also not eligible for refunds or returns and are sold as-is with no warranty implied. Substitutions of Closeout or Clearance products are at the sole discretion of Midwest911, Inc. All decisions regarding refunds and exchanges made by Midwest911, Inc are final.
Please allow up to 14 days for Midwest911, Inc to process your return.